TrustBridge Escrow Policy

This Escrow Policy defines the operational procedures, responsibilities, and arbitration protocols for all transactions conducted through the TrustBridge Escrow platform.

1. The Escrow Lifecycle

TrustBridge acts as an impartial third-party mediator. The lifecycle of a transaction is strictly governed by the following phases:

• Initiation: The Buyer and Seller agree on the terms, price, and deliverables.
• Funding: The Buyer deposits the agreed-upon funds into the TrustBridge Treasury. Funds are held in a secure, non-interest-bearing account.
• Fulfillment: The Seller is notified that funds are secured and proceeds to ship the physical item or deliver the digital asset.
• Inspection & Release: The Buyer reviews the delivered goods. Upon approval, TrustBridge automatically releases the funds to the Seller's Wallet, minus the standard platform fee.

2. Platform Fees

TrustBridge deducts a flat 2.0% Treasury Fee from the total transaction volume upon successful completion. This fee covers infrastructure, banking, and compliance costs. In the event of a refunded or cancelled escrow, no fee is charged.

3. Dispute Resolution & Arbitration

If the Buyer rejects the delivered goods, the funds remain locked in the Treasury and a Dispute is opened. Both parties must submit evidence (shipping logs, chat transcripts, photographic proof) to the TrustBridge Administration team. The Admin's ruling in a dispute is final and legally binding.